Track your order
Use the live tracker on this page to follow your parcel in real time. Enter your order number and email, or your tracking number, then press Track to see the latest status and location of your parcel.
How to track your order
- Enter your order number and email (or your tracking number) in the tracker above and press Track, or
- Open the shipping confirmation email we sent you and click the tracking link inside it.
Please allow 1 to 2 business days of processing before tracking information becomes active. Estimated delivery is 5 to 10 business days after dispatch (about 6 to 12 business days in total).
Where is my order?
- No tracking updates yet? Tracking can take 1 to 2 business days to activate after dispatch. Please check again shortly.
- Tracking says delivered but you don't have it? Check with neighbours and any safe-place or parcel-locker location, then contact us.
- Parcel delayed? Delivery times are estimates and can vary due to carrier delays, customs, weather or peak periods.
Need help?
If you can't find your tracking email or your tracking hasn't updated, email us at support@thecharlotterose.com or visit our Contact page. Our customer service is available Monday to Friday, 9am to 6pm (GMT). We aim to reply within 24 hours.
The Charlotte Rose (NEXMOTE B.V.)
Kromme Rijn 10, 8032 AC Zwolle, Netherlands (please note: this is not a return or visiting address)
Email: support@thecharlotterose.com