Terms of service

Terms & Conditions

Last updated: 16 June 2026

1. Overview

This website is operated by NEXMOTE B.V., trading as The Charlotte Rose ("we", "us", "our"). By visiting our site and/or purchasing from us, you agree to these Terms & Conditions. Please read them carefully.

2. Eligibility & account

By using this site you confirm you are at least 18 years old, or that you are using the site with the consent of a parent or guardian. You are responsible for keeping any account details secure.

3. Products

We make every effort to display our products accurately. Colours may appear slightly different depending on your screen. Products are subject to availability.

4. Orders (offer & acceptance)

Your order is an offer to buy. A contract is formed only when we send you an email confirming dispatch of your order. We may decline or cancel an order before that point. Clicking the order button at checkout places you under an obligation to pay for the order.

5. Prices & billing

All prices are in GBP (£) and include applicable taxes unless stated otherwise. We reserve the right to correct pricing errors.

6. Delivery & returns

Delivery and returns are governed by our Delivery policy and our Returns & Refunds policy, which form part of these Terms.

7. Intellectual property

All content on this site (text, images, logos) is owned by or licensed to us and may not be reproduced without our written consent.

8. Third-party links

Our site may contain links to third-party websites. We are not responsible for their content or practices.

9. Privacy

Your data is handled in accordance with our Privacy Policy.

10. Prohibited uses

You may not use the site for any unlawful purpose, to transmit harmful code, or to interfere with its operation.

11. Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect or consequential loss. Nothing in these Terms limits or excludes our liability where it would be unlawful to do so, and nothing in these Terms affects your statutory rights as a consumer under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, or other applicable UK consumer law.

12. Errors & omissions

We may correct any errors or inaccuracies and change or update information at any time without notice.

13. Changes to these Terms

We may update these Terms from time to time. The version published on this page at the time of your order applies to that order.

14. Governing law

These Terms are governed by the laws of England & Wales, and disputes are subject to the courts of England & Wales. If you are a consumer resident elsewhere, you retain the benefit of any mandatory consumer-protection provisions of the law of your country of residence.

Contact

The Charlotte Rose (NEXMOTE B.V.)
Kromme Rijn 10, 8032 AC Zwolle, Netherlands (please note: this is not a return or visiting address). KvK 97940003. VAT NL868296557B01
Email: support@thecharlotterose.com
Contact us: thecharlotterose.com/pages/contact