FAQ

Frequently Asked Questions

Where do you deliver?

We deliver throughout the United Kingdom.

How much is delivery?

Delivery is free on all UK orders.

How long will my order take?

Orders are processed within 1 to 2 business days and delivered within 5 to 10 business days after dispatch, approximately 6 to 12 business days in total.

How do I track my order?

You'll receive an email with a tracking link once your order ships. See our Track your order page.

What is your return policy?

You can return eligible items within 30 days of delivery. Items must be unworn, unwashed and in their original condition with tags and packaging. We charge no restocking fee. See our Returns & Refunds policy for full details.

Which payment methods can I use?

We accept Shop Pay, Apple Pay, Google Pay, Visa, Mastercard, Maestro and American Express. All prices are charged in British Pounds (GBP, £).

How can I contact you?

Email us at support@thecharlotterose.com or use our contact page. Our customer service is available Monday to Friday, 9am to 6pm (GMT). We aim to reply within 24 hours.