Privacy policy

Privacy Policy

Last updated: 16 June 2026

Who we are (data controller)

The Charlotte Rose is operated by NEXMOTE B.V., Kromme Rijn 10, 8032 AC Zwolle, Netherlands (KvK 97940003) (please note: this is not a return or visiting address), which is the controller of your personal data. Contact: support@thecharlotterose.com.

What we collect

We collect information you provide (name, delivery and billing address, email, phone, payment information) and information collected automatically (device, browser, IP address, pages viewed, cookies).

Why we use it and our legal bases (UK GDPR)

  • To process and deliver your order and provide customer service (performance of a contract).
  • To comply with legal and tax obligations (legal obligation).
  • To improve our store, prevent fraud, and where permitted send marketing (legitimate interests or consent where required).

Sharing

We share data only with parties needed to run the store: our e-commerce platform (Shopify), payment providers, and shipping and fulfilment partners. Some partners may process data outside the UK or EEA under appropriate safeguards.

Retention

We keep your data only as long as necessary for the purposes above and to meet legal and accounting obligations.

Your rights

You have the right to access, correct, delete, restrict or object to the processing of your data, and to data portability. To exercise these rights, contact support@thecharlotterose.com.

Complaints

You have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk. As our controller is established in the Netherlands, you may alternatively contact the Dutch Autoriteit Persoonsgegevens at autoriteitpersoonsgegevens.nl.

Cookies

We use cookies for site functionality and analytics or advertising (including Google and Meta where active). You can manage cookies via your browser or our cookie banner.

Contact

NEXMOTE B.V., The Charlotte Rose
Kromme Rijn 10, 8032 AC Zwolle, Netherlands (please note: this is not a return or visiting address)
Email: support@thecharlotterose.com